Operation and Delivery Information

Terms and Conditions
All orders are subject to the terms and conditions of Circuit Technology Center Inc. See: Terms, Conditions, and Warranty.

Order Tracking
Need circuit boards reworked or repaired? Complete the form on this page, and we'll follow up promptly with instructions. 

Prices
Prices for circuit board repair, rework, and upgrade services can be estimated by phone, fax, or e-mail, but exact prices are quoted after a full evaluation. If there are critical specifications, these should be noted on the purchase order.

Guarantee/Warranty
See Terms, Conditions, and Warranty.

Process Yield
Circuit board rework and repair may have some level of fallout. Unlike original manufacturing, where all processes can be tightly controlled, the same level of control is impossible during circuit board rework and repair. Customers must understand that some small level of fallout during processing is normal. 

Inspection
All circuit board repair and rework projects undergo levels of inspection. Inspection is generally isolated to the specific areas where the repair or rework has been performed. In many cases, conducting a thorough inspection covering the entire product is not practical. Defects may also be induced during the repair or rework process outside the normal inspection area. Customers must understand that some defects may not be discovered during the inspection. 

Warranty Waiver
Under certain circumstances, Circuit Technology Center, Inc. (CTC) may not be able to provide a guarantee. See Guarantee.

Payment Terms

• Accepted credit cards include MasterCard, Visa, and American Express.
• Orders outside the US with a value of less than $500.00 must be paid using a credit card.
• Orders outside the US over $500.00 may be paid by credit card or wire transfer. An International Wire Processing Fee will be added to the order if a wire transfer is used.
• Orders within the US may be paid by credit card, wire transfer, or ACH.
• Net 30-day terms may be offered to qualified accounts, with a minimum order value of $ 1,000.

Minimum Order Size
The minimum order size for repair, rework, and upgrade services is $295.00. 

Shipping Information
Within the continental United States, all orders are shipped F.O.B. (Free On Board) origin. Orders will be shipped by UPS ground unless otherwise specified. Large orders will be shipped by common carrier "best way collect" unless specific routing is required. Shipping and handling charges may be added to service orders if proper return packaging materials are not provided. 

Damaged/Lost Shipments/Returns
Shipments damaged in transit must be reported to the carrier. The consignee must file a claim with the carrier.

Schedule
Standard delivery is three weeks after receipt of the purchase order and all materials needed to complete the job. Expedited deliveries may be possible; availability depends on the workload and prior commitments at the time of order.

If expedited delivery is provided, the following premium delivery charge will be added to your order:

• A 100% increase in unit price for 2-day delivery applies after receipt of the order and materials.
• A 75% increase in unit price for 3-day delivery after receipt of the order and materials.
• A 50% increase in unit price for one-week delivery after receipt of the order and materials.
• 30% increase in unit price for 2-week delivery after receipt of order and material.

The above lead times are based on standard business days, excluding Saturdays, Sundays, and public holidays. 

Incoming/Outgoing Inspection
Circuit Technology Center is dedicated to total customer satisfaction and continuous improvement. We strive to provide zero-defect products and services. All technicians and inspectors require training and certification to various IPC standards, including IPC 7711-7721, J-STD-001, and IPC-A-610, as well as numerous other job-related training programs.

Although properly trained and capable, our technicians and inspectors do not perform a 100% top-to-bottom incoming inspection on printed circuit boards and assemblies. Technicians quickly inspect the entire circuit board or assembly and perform a detailed visual inspection relating to the area(s) identified by the customer. We will contact the customer to discuss any notable problems or defects that were not initially identified.

Before returning the shipment, quality inspectors perform a 100% inspection in the area where our rework or repair has been performed.

Physical Damage Repair

Conditions
The repair of physical damage on modern circuit boards has become a demanding undertaking. Fine-line circuits, micro-miniature surface-mount, and BGA pads, as well as advanced multi-layer construction, contribute to the difficulty of undertaking this type of work. When sending circuit boards to Circuit Technology Center for repair, the following conditions must be met.

1. The area to be repaired or reworked must be identified.
2. When previously unidentified minor defects are discovered during repair or rework, the customer grants CTC permission to correct those minor defects without notification.
3. When requested, the artwork will be promptly supplied.

How to send circuit boards needing damage repair to Circuit Technology Center.

1. Please review the warranty and guarantee information provided above.
2. Identify the location of the defect on each circuit board or include detailed instructions.
3. Package the circuit boards properly and ship them as directed.
4. Upon receipt of your circuit boards, we will evaluate them and send you an email order confirmation listing the repair charge for each circuit board and the scheduled ship date. We will await your authorization before repairing or reworking your circuit boards.
5. Upon completion, your circuit boards are inspected, packaged, and shipped back to you.

Standard Repair/Rework Charges
We begin by analyzing each project and then confirm the exact cost with you before we proceed with any work. You'll always know in advance how much you will save by sending your circuit boards to Circuit Technology Center for repair and rework. 

Ball Grid Array (BGA) Component Rework
BGA Component rework is exceptionally demanding. Unlike surface mount and through-hole components, BGA component rework requires the use of sophisticated machines and the most in-depth operator training. The most stringent process controls must be maintained throughout the entire process. When sending circuit boards to us for BGA component rework, the following conditions must be met.

1. Profile development is nearly always necessary. A profile must be developed for every unique BGA location that will require rework. This will require a reworked sample or scrap circuit board of the same configuration, along with several sample or scrap components, to develop a profile for each location. In exceptional cases, it may be possible to remove or replace BGA components without prior development of the rework profile. See prices below.
2. BGA component rework requires the circuit board to undergo multiple high-temperature reflow cycles. These include the original reflow process, the removal reflow process, and the re-installation reflow process. These multiple reflow cycles may cause damage or discoloration to the circuit board surface and solder mask. We must be informed if the BGA component location has been previously reworked.
3. We will use no-clean flux, but will remove excess flux from the circuit board surface after BGA rework.
4. The customer must notify us about any components on the circuit board that may be unusually sensitive to high temperatures.
5. The customer must notify us if prebaking of the circuit board or special moisture controls of the BGA components is required.

How to Send Circuit Boards for BGA Rework.

1. Please review the warranty and guarantee information provided above.
2. Identify the BGA component(s) that require rework on each circuit board or include detailed instructions.
3. Package the circuit boards properly and ship them as directed.
4. Upon receipt of your circuit boards, we will evaluate them and email you an order confirmation listing the repair charge for each circuit board and the scheduled ship date. We will await your authorization before repairing or reworking your circuit boards.
5. Upon completion, your circuit boards are inspected, packaged, and shipped back to you.

Standard BGA Component Rework Charges
We begin by analyzing each project and then confirm the exact cost with you before we proceed with any work. You'll always know in advance how much you will save by sending your circuit boards to Circuit Technology Center for repair and rework. A firm quote is provided upon a complete review of the rework requirements.